Lifeline

Lifeline and Link Up Information for XStream Services, Inc. Customers in Oklahoma

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Landline Service
Lifeline is a government program that offers qualified low income households a discount on their monthly local telephone bill. Each state has its own guidelines to qualify. The application and qualification process differs by state and sometimes by individual phone company.

How much can I save?
You will pay $2.22 on your basic monthly bill. These benefits apply to your local telephone service charges that you purchase as flat rate service . These benefits will also cover your subscriber line charge.

How do I know if I am eligible?
Program based eligibility:

  • Federal Public Housing Assistance (FPHA)
  • Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid (Sooner Care)
  • Veterans or Survivors Pension Benefit
  • Supplemental Security Income (SSI)
  • Food Distribution Program on Indian Reservations (FDPIR)
  • Bureau of Indian Affairs General Assistance
  • Tribally Administered Temporary Assistance for Needy Families TANF
  • Head Start Programs (customer who satisfies the income qualifying eligibility provision)

Income based eligibility:

Are there any restrictions?
Lifeline can only be used for the primary telephone line in a household. You may purchase additional services available to a non-Lifeline customer. You must establish phone service prior to applying for the Lifeline discount. The name on the phone bill must match the name of the household member participating on the eligible program with the exception of the National School Lunch free Program.

How do I apply?
To apply for Lifeline stop by your nearest certified XStream Services retail store . You may find more information about Lifeline and other telephone services available from XStream Services at http://www.xstreamservices.com. An application can be obtained at a certified XStream Services retail store.

What proof of eligibility do I need to provide?
You will be asked for proof of your eligibility by submitting a form signed under penalty of perjury that you receive benefits from or a copy of any dated document which verifies your participation in one of the qualifying programs listed above. Proof of total household income may be required for income based qualification. Your Lifeline benefits will take effect when proof of eligibility is received.

How do I continue to receive Lifeline benefits?
Eligibility is reviewed periodically. Your benefits will be discontinued when you no longer meet the eligibility requirements or when proof of eligibility is not received. Customers who are no longer eligible for Lifeline benefits must notify their service provider.

Other useful information
There are other options that can help you save money, including free toll blocking, waived deposit with toll blocking and voluntary limit on long distance calling (toll control).

LINK UP
Link Up helps households reduce the cost of initiating telephone service. This program pays some of the cost of connecting local telephone service to your home or activating wireless phone service. However, Link Up does not cover the cost of wiring inside your home.

How much will I save?
Link Up will pay 50% of your installation charges for total discount of $12.00. (Maximum benefit $30.00) An additional discount may apply to residents of federally recognized tribal lands.

How do I know if I am eligible?
If you qualify for Lifeline, you also qualify for Link Up.

Are there any restrictions?
You must provide proof of eligibility before telephone service can be activated . Link Up can only be used for the charges for activating a primary telephone line or moving existing service to a new address. Charges related to wiring and telephone jacks within your home and wireless handsets are not eligible for the Link Up discount.

How do I apply?
To apply for Link Up you will follow the same application process as Lifeline and the same proof of eligibility as Lifeline.

Being a Lifeline or Link Up customer does not protect you from being disconnected if you fail to pay your telephone bill. Lifeline and Link Up discounts cannot be applied to an outstanding balance owed to your phone company. Lifeline can only be applied to one wireless OR wireline telephone per household.

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